
A few years ago I asked a vice president how the business intelligence team I was on actually proved its value. His answer was straightforward: we made it easier for directors and executives to see the current state of the business and judge what was possible next.
That discussion stuck with me because it was so different from how most foundational work gets discussed. Data architecture, data governance, and the unglamorous parts of IT hygiene rarely get described in terms of decision quality or growth optionality. They get described as cost centers. When something is only a cost, the rational move is to minimize it, defer it, and hope the problem stays quiet.
The past few days of widespread vulnerabilities—especially the critical PHP issues that affected a large share of the web—made the pattern obvious again. Plenty of people have pointed out that basic patching, asset management, and maintenance were underfunded for years. The harder observation is why. Work that leadership can’t clearly connect to top-line outcomes tends to lose the budget fight, even when everyone agrees it is important in the abstract.
Continue reading “The Top Line”
